Privacy policy

Lerhema Cleaning Ltd

Website: https://www.lerhemacleaning.com
Company registration number: 16118047
Business address supplied: 49 Hallroyd Crescent, Todmorden, OL14 5DA, United Kingdom
Contact email: info@lerhema.com
Effective date: 19.10.2026
Last updated: 19.10.2026

1. Introduction

Lerhema Cleaning Ltd (“Lerhema Cleaning”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, request a quotation, purchase or receive cleaning services, apply for employment or enquire about franchise opportunities.

We aim to handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, as amended, and other applicable privacy laws.

2. Who we are

The organisation responsible for personal information covered by this policy is:

Lerhema Cleaning Ltd
Company registration number: 16118047
Business address: 49 Hallroyd Crescent, Todmorden, OL14 5DA, United Kingdom.
Email: info@lerhema.com
Website: https://www.lerhemacleaning.com

For privacy enquiries, please contact us using the email address above.

3. Personal information we may collect

Depending on how you interact with us, we may collect the following categories of information:

3.1 Contact and identification information

  • Name and, where relevant, business or organisation name.

  • Email address and telephone number.

  • Billing address and service address.

  • Information you provide when contacting us.

3.2 Cleaning enquiries, quotations and bookings

  • The type of cleaning service requested.

  • Property or premises details relevant to the service.

  • Preferred dates, times and access arrangements.

  • Quotation requests, booking details and service instructions.

  • Relevant communications, feedback, complaints and service records.

Please do not send us unnecessary sensitive information or security details.

3.3 Payments and accounts

We may process invoice details, amounts due, payment status, transaction references and billing records. Payments made by bank transfer may be reflected in our accounting records.

We do not intend to collect payment-card security information through ordinary email correspondence.

3.4 Employment and recruitment enquiries

If you apply for a job or contact us about working with us, we may collect the information you provide, such as your CV, employment history, qualifications, contact details and information relevant to assessing your application.

Additional information may be requested where necessary and lawful.

3.5 Franchise enquiries

If you enquire about a franchise or business opportunity, we may process your contact details, business background, experience, stated interests and the information you voluntarily provide in connection with your enquiry.

Any separate franchise agreement will govern the commercial relationship if an arrangement is entered into.

3.6 Website and technical information

When you visit our website, technical information may be collected by our website host or other service providers. Depending on the tools actually installed, this could include:

  • IP address and device or browser information.

  • Pages visited and interactions with website features.

  • Approximate location inferred from technical information.

  • Website performance, security and error logs.

  • Cookie identifiers and online activity information.

3.7 Information from other sources

Where lawful and necessary, we may receive information from a person making an enquiry on your behalf, a business client, a referral source, a recruitment platform or a service provider.

Where required, we will explain the source and relevant purposes of such information.

4. How we use your information and our lawful bases

We only use personal information where we have an applicable lawful basis under data protection law.

Depending on the circumstances, these bases may include:

Taking steps before entering into a contract or performing a contract. To respond to quotation requests, arrange cleaning services, manage bookings, provide services, communicate about appointments and administer customer agreements.

Legitimate interests. To manage and improve our business, respond to general enquiries, maintain appropriate business records, manage disputes, protect our premises and systems, and prevent fraud. We will consider the impact on your rights and interests before relying on this basis.

Legal obligations. To maintain required accounting and tax records, comply with applicable laws and respond to lawful requests from authorities.

Consent. Where required, for example for certain non-essential cookies, optional marketing communications or other processing for which consent is the appropriate lawful basis. You may withdraw consent at any time where processing relies on it.

Vital interests or other applicable legal grounds. These may apply in limited circumstances where permitted by law.

We will determine the appropriate lawful basis for each processing activity. We will not rely on consent where another lawful basis is more appropriate.

5. Marketing communications

We may send service-related communications needed to respond to enquiries or administer a booking.

We will only send promotional electronic marketing where we have the required permission or where a relevant legal exception applies. You can opt out of marketing at any time by using an unsubscribe facility, if provided, or contacting info@lerhema.com.

Opting out of marketing will not prevent us from sending necessary communications about an existing service or contract.

6. Who we may share information with

We may disclose relevant information to the following categories of recipients where necessary and lawful:

  • Website hosting, maintenance and technical support providers.

  • Email, telephone and communications service providers.

  • Accountants, bookkeeping providers and professional advisers.

  • Banks and payment service providers involved in processing payments.

  • Cleaning personnel, contractors or operational partners who need relevant information to deliver an agreed service.

  • Recruitment or franchise administration providers, where applicable.

  • Insurers, legal advisers, regulators, courts, law enforcement agencies or other authorities where appropriate or legally required.

Where a third party processes personal information on our behalf, we will take appropriate steps to ensure suitable data protection arrangements are in place.

We do not sell personal information as a business activity.

7. International transfers

Some service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will comply with applicable legal requirements and use an appropriate transfer mechanism or safeguard where required.

Further details about relevant transfers and safeguards can be requested using info@lerhema.com.

8. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, reporting and dispute-resolution requirements.

Retention periods will depend on the type of information and why it is held. For example:

  • Enquiry and quotation records: 1 month.

  • Customer and service records: 1 months

  • Invoices and financial records: retained for the applicable legal and tax recordkeeping period.

  • Recruitment records: 12 Months

  • Franchise enquiries: 12 Months

  • Website logs and analytics data: 3 Months.

When information is no longer required, we will take appropriate steps to delete it or securely anonymise it, subject to any lawful need to retain it.

9. How we protect personal information

We take appropriate technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

The specific measures used by our business include: ACCESS CONTROLS, SECURE ACCOUNT SETTINGS, STAFF TRAINING AND BACKUPS

No method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request erasure of personal information in certain circumstances.

  • Request restriction of processing in certain circumstances.

  • Object to processing based on legitimate interests.

  • Receive certain information in a portable format, where the right applies.

  • Withdraw consent where processing is based on consent.

  • Challenge certain decisions made solely by automated means, where applicable.

These rights are subject to legal conditions and exceptions. We may need to verify your identity before responding.

To exercise a right, contact info@lerhema.com and explain your request.

11. Complaints

If you have concerns about how we handle your personal information, please contact us first at info@lerhema.com so that we can investigate.

You also have the right to complain to the UK Information Commissioner's Office (ICO):

Website: https://ico.org.uk/make-a-complaint/

ICO website: https://ico.org.uk/

You do not have to contact us first before making a complaint to the ICO.

12. Children's information

Our website and services are not specifically directed at children. We do not knowingly seek to collect children's personal information unless it is necessary for a lawful and clearly explained purpose.

If you believe a child has provided us with personal information unnecessarily, please contact us.

13. Links to other websites

Our website may contain links to third-party websites. Those websites operate under their own privacy policies and practices. We are not responsible for their content or privacy arrangements.

Please review the relevant third-party privacy notice before providing information to another organisation.

14. Cookies and similar technologies

Our website may use cookies or similar technologies for website functionality, security, analytics or other purposes, depending on the tools installed.

Where required, we will request consent before using non-essential cookies or similar technologies.

Please read our separate Cookie Policy for further information.

[COMPLETE THE COOKIE POLICY AFTER AUDITING THE LIVE WEBSITE AND ITS THIRD-PARTY INTEGRATIONS.]

15. Changes to this policy

We may update this Privacy Policy to reflect changes in our business, website, data-handling practices or legal requirements.

The latest version will be published on our website with its updated date. Where required by law, we will provide additional information about significant changes.

16. Contact us

For questions about this Privacy Policy or your personal information, contact:

Lerhema Cleaning Ltd
Email: info@lerhema.com
Address: 49 Hallroyd Crescent, Todmorden, OL14 5DA, United Kingdom
Website: https://www.lerhemacleaning.com

End of Privacy Policy